Masqué
Last Updated: March 31, 2026

Masqué (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit https://masque.co/ (the “Site”) or engage with our event-related services, inquiries, communications, and related offerings (collectively, the “Services”).

By using the Site or Services, you consent to the practices described in this Privacy Policy.

1. Company Information

Masqué
Website: https://masque.co/
Email: [email protected]

2. Information We Collect

We may collect the following categories of information:

2.1 Information You Provide

When you submit a form, request services, or communicate with us, you may provide:

Name

Email address

Phone number

Event details or preferences

Communication content and inquiry details

2.2 Information Collected Automatically

When you access the Site, we may automatically collect:

IP address

Browser type and device information

Pages visited and time spent

Referring URLs

Cookies and similar tracking technologies

3. How We Use Your Information

We use collected information to:

Respond to inquiries and provide Services

Coordinate and manage event-related requests

Communicate updates and service-related information

Send transactional messages and reminders

Improve the Site and user experience

Maintain internal records

Enforce our Terms of Service

Comply with legal obligations

4. Text Message Communications (SMS)

By providing your phone number through the Site or other opt-in methods, you consent to receive SMS messages from Masqué.

4.1 Message Types

Messages may include:

Inquiry follow-ups

Scheduling updates

Booking-related communications

Service notifications

4.2 Message Frequency

Message frequency varies based on your interactions with us.

4.3 Message & Data Rates

Message and data rates may apply depending on your mobile carrier.

4.4 Opt-Out Instructions

You may opt out at any time by replying:
STOP

For assistance, reply:
HELP
or contact us at [email protected]

4.5 Consent

Consent to receive SMS messages is not a condition of using the Services.

5. Sharing of Information

We do not sell your personal information.

We may share information only in the following circumstances:

5.1 Service Providers

We may share information with trusted third-party vendors that help operate our business, such as:

Website hosting providers

Communication platforms

Scheduling or coordination tools

These providers may access information only as necessary to perform services on our behalf.

5.2 Legal Requirements

We may disclose information if required by law, legal process, or governmental request.

5.3 Business Protection

We may disclose information to protect the rights, safety, and property of Masqué, our users, or others.

5.4 Mobile Information Protection

We do not share, sell, rent, or trade phone numbers or mobile subscriber information with third parties for marketing or promotional purposes.

SMS opt-in data is used solely for communication purposes and is not shared with unauthorized parties.

6. Payment Information

If payments are required in connection with Services, they may be processed through third-party providers.

We do not store full credit card or banking information on our servers. Payment providers handle such data in accordance with their own privacy policies.

7. Children’s Privacy

The Services are not intended for children under 13.

We do not knowingly collect personal information from children under 13 without verified parental consent. If you believe such information has been collected, contact us and we will take appropriate action.

Users under 18 should use the Services only with the involvement of a parent or legal guardian.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Cookies and Tracking Technologies

We may use cookies and similar technologies to:

Improve Site performance

Analyze usage and engagement

Enhance user experience

You can control or disable cookies through your browser settings, though some features of the Site may not function properly.

10. Your Rights and Choices

Depending on your location, you may have the right to:

Request access to your personal information

Request corrections or updates

Request deletion of your information

Opt out of non-essential communications

To exercise your rights, contact: [email protected]

11. Third-Party Links

The Site may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of those third parties.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be reflected by the “Last Updated” date.

Continued use of the Site or Services constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have questions about this Privacy Policy, contact:

Masqué
Website: https://masque.co/
Email: [email protected]