Masqué
Last Updated: March 31, 2026

These Terms of Service (“Terms”) govern your access to and use of the website located at https://masque.co/ (the “Site”) and any event planning, concierge, booking coordination, communications, and related services provided by Masqué (“Company,” “we,” “us,” or “our”) (collectively, the “Services”).

By accessing the Site, submitting a request, communicating with us, or otherwise engaging with the Services, you agree to be bound by these Terms. If you do not agree, do not use the Site or Services.

1. Company Information

Masqué
Website: https://masque.co/
Contact: [email protected] (or via Site contact form)

2. Eligibility; Minors

The Services are intended for individuals who are at least 18 years old.

If you are under 18, you may only use the Services with the involvement and consent of a parent or legal guardian. By using the Services, you represent that you meet these requirements.

3. Services Provided

Masqué provides curated event-related services, which may include:

Event planning and coordination

Venue and experience sourcing

Concierge-style booking assistance

Guest experience design

Communication and coordination with third-party providers

Services are typically initiated through a request or inquiry submitted via the Site.

We may modify, update, or discontinue aspects of the Services at any time without prior notice.

4. Requests, Scheduling, and Conduct

4.1 Requests

All Services begin with a submitted request or inquiry. Submission does not guarantee availability, acceptance, or booking.

4.2 Scheduling

Any timelines, availability, or scheduling discussed are subject to confirmation and may change based on third-party providers and circumstances outside our control.

4.3 Conduct

You agree to communicate respectfully and provide accurate, complete information. We reserve the right to refuse or discontinue Services if conduct is inappropriate, unlawful, or interferes with service delivery.

5. Fees, Billing, and Payment

Any fees, pricing, or payment terms—if applicable—will be disclosed directly in connection with a specific service, proposal, or agreement.

Unless explicitly stated in writing:

No pricing is guaranteed by submitting a request

No Services are confirmed until agreed upon

Additional terms may apply depending on the scope of Services

6. Cancellations and Changes

Cancellation, rescheduling, or modification terms—if applicable—will be communicated at the time of booking or agreement.

Masqué is not responsible for cancellations, delays, or changes caused by third-party vendors, venues, or external factors.

7. Third-Party Services

Masqué may coordinate with or recommend third-party providers (e.g., venues, vendors, or service partners).

You acknowledge that:

Third-party providers operate independently

We do not control their services, pricing, or availability

We are not responsible for their performance, actions, or omissions

Any agreements with third parties are between you and those providers.

8. No Guarantees

We do not guarantee specific outcomes, availability, experiences, or results.

All Services are subject to variables outside our control, including vendor performance, venue limitations, timing, and external conditions.

9. Acceptable Use of the Site

You agree not to:

Use the Site for unlawful purposes

Attempt to interfere with Site functionality or security

Copy, scrape, or distribute Site content beyond personal use

Introduce malware or attempt unauthorized access

We may suspend or terminate access for violations.

10. Intellectual Property

All Site content and materials—including branding, text, visuals, concepts, and service frameworks—are owned by Masqué or its licensors.

You may not reproduce, distribute, or create derivative works without prior written consent.

11. Communications and SMS Messaging

By submitting your contact information through the Site or other opt-in methods, you consent to receive communications from Masqué, including email and SMS messages.

11.1 Message Types

Messages may include:

Inquiry follow-ups

Booking-related communications

Scheduling updates

Service-related notifications

11.2 Message Frequency

Message frequency varies based on your interaction with us.

11.3 Message & Data Rates

Message and data rates may apply depending on your mobile carrier.

11.4 Opt-Out Instructions

You may opt out of SMS communications at any time by replying:
STOP

For assistance, reply:
HELP
or contact us at [email protected]

11.5 Carrier Disclaimer

Wireless carriers are not liable for delayed or undelivered messages.

11.6 Consent

Consent to receive messages is not a condition of using the Services.

11.7 Age Restriction

SMS communications are intended for users 18 years or older.

12. Privacy

Your use of the Services is also governed by our Privacy Policy, which is incorporated by reference.

13. Disclaimer of Warranties

To the fullest extent permitted by law, the Site and Services are provided on an “AS IS” and “AS AVAILABLE” basis.

We disclaim all warranties, express or implied, including:

Merchantability

Fitness for a particular purpose

Non-infringement

14. Limitation of Liability

To the fullest extent permitted by law:

We are not liable for indirect, incidental, consequential, or special damages

This includes loss of profits, opportunities, or experiences

Our total liability for any claim shall not exceed the amount paid (if any) for the specific Services giving rise to the claim.

15. Indemnification

You agree to indemnify and hold harmless Masqué from any claims, damages, liabilities, and expenses arising from:

Your use of the Services

Your violation of these Terms

Your violation of applicable laws or third-party rights

16. Termination

We may suspend or terminate access to the Services at any time for:

Violation of these Terms

Misuse of the Services

Conduct that interferes with operations

Termination does not relieve obligations already incurred.

17. Governing Law

These Terms are governed by applicable laws in the jurisdiction where the Company operates, without regard to conflict-of-law principles.

18. Changes to These Terms

We may update these Terms at any time. Continued use of the Site or Services constitutes acceptance of the updated Terms.

19. Miscellaneous

Entire Agreement: These Terms constitute the entire agreement between you and Masqué.

Severability: If any provision is invalid, the remaining provisions remain enforceable.

No Waiver: Failure to enforce any provision is not a waiver of rights.

Assignment: You may not assign your rights without prior written consent.